Bad service no consideration

I stood in line for almost an hour until another gentleman told me the only way to get any service is to pH and make an appointment. This I did while outside the bank. The man that I spoke to at the branch told me he will call me back and tell me what time to come back. THIS DID NOT HAPPEN. I'm really fed up with this type of incompitance that is at this branch. Looking through the window I only see 2 tills operating inside and 2 clients at the tills. Some elderly ladies standing in the line say the have been there for 2 hours and still waiting to be called. For many years now I have been banking at Nedbank, this is really becoming intolerable. I know it covid and I am awere of the time factor with only 4 or 5 people being aloud into the bank. Having said this, this is no way to treat elderly folk by letting them stand for so long while the staff walk around laughing chatting showing no urgency in what they are doing. Shame on you Nedbank Harding you are the pits really . Bertie Strydom Hope farming Harding