BAD SERVICE NETBANK RUDI DEPARTMENT

Netbank is one of those Banks that don't take people serious. I had some accounts with Netbank which are now paid up. For the past two weeks I have been asking for the paid up letter with no success. When l complaint a week ago they told me a request was not logged which doesn't make sense because if that is the procedure then the request was supposed to be logged already the first time I called. Eventually l was informed that a request was logged and that l will receive the letters on the 26/09/2023. By the way a paid up letter that I am talking about is literally one line just to say the said account is paid up most banks even have automatically generated paid up letters netbank takes two wèeks to write a one line letter, up until now l am still waiting. I don't know how to beg them to actually do their job. The is however one person whom l interacted with within netbank by the name of Adrian green very professional for the same paid up letter l requested from his department i received it same day am told that the other two letters they supposed to come from the rudi department, l don't know who runs the Rudi department is either he/she does not know what is happening in his/her department or he/she just don't care meanwhile people associated with the bank must just suffer. I was told that the request of that one line letter was escalated to the manager but even the manager but even the manager could not write the paid up letter. Is it because l am less important or is it the incompetence of the staff. Adrian Green was able to write the same letter immediately but the Rudi department in two week they still did not write the letter same bank different standards. I think the public need to know that this bank when they need clients they will do everything write once they secured the client they don't care anymore they will treat you anyhow.