bad service: nedbank hayfields branch

Good Evening

I have sent numerous emails both to the consultant and cc'd the branch manager about my application but no one has relayed anything back to me and its been over a month now. I have a home loan with Nedbank and I had app**** to further my bond. Evaluation of the property was done and the application was approved by the Nedbank Hayfields branch. I am a private banker and I had stipulated that I do not mind changing relationships as long as the interest is kept at prime rates to the initial agreement . I was told that they would authorize it and change it on the system etc.

From the 6th of June , I have been waiting for someone to relay information back to me. Two weeks back I had to personally call in as the consultant who was initially assisting me was no longer replying to my emails and only to find that she was off sick and no one was handling my application.

I then spoke to another consultant who said she would take off where the other lady left off. A week later after numerous attempts to get hold of her, I found out that now she is on leave as well and the one that had initiated the application now answered the phone and reassured me that she would give my application to Krishnallal who is due to return to work on the 8th July 2019 , as she is due to go on maternity and cannot handle the application anymore.

As a client, I am highly disappointed with the service I have received from this branch. My application is being passed from one consultant to the other and nothing is transcended to me. I have had to continuously do follow ups , only to find that my application has not been the least dealt with.

The branch manager couldn't assist is this regard. They are well aware of my issue as I have previously sent them an email that was addressed directly to management. And to be told that my application will only be dealt with once someone returns from sick leave is unacceptable.

If this is how Nedbank treats all its customers , I am truly disappointed , considering that I have been a loyal customer for so many years.

Regards N Mchunu