Bad service NEDBANK

I have never had such shocking service as I have had over the last 5 days with the Nedbank Call Centre - being told 3 times that I would be contacted regarding my instructions of a maturing Fixed Deposit - it eventually matured and was put in a Holding Account and locked in for a month - after this had happened, I at last got a call from them. Thanks to an amazing member of their staff at a Sub Branch this situation has been resolved but I don't think the Nedbank Call Centre should get away with this.