BAD SERVICE - NEDBANK

I am greatly disappointed in the manner that Nedbank has handled my situation. In November last year I received an sms notification on my phone notifying me that R899,90 was paid in to some account outside of SA. I immediately contacted Nedbank to report this incident since I didn't authorize the transaction. They blocked my cards and lodged a case for *****.

A day later I received a call from an agent informing me that the company/whoever was taking my money has actually done it before, taken an amount of R89.85. He promised that I will get my money back but to my surprise I only received R89.85 only and not the R899,90.

I then received an sms from Nedbank to fetch my card. I went to the branch and they said the investigation is still pending regarding the R899,90.

Until today I have not received my money.

On the 21. 12.2020 R2000,00 was withdrawn from my account and I was not any where near an ATM. Immediately I called nedbank and the lady Gugulethu advised that she will freeze the account and block the cards later.

She then transferred me to the ***** department and a case was logged.

I feedback saying there is nothing they can do to help me. I won't get back my money.

Can you please relook at this and respond back to me please.