BAD SERVICE NEDBANK BRAKPAN

I had a very bad experience. My bank card was cloned. Nedbank stopped my card. My salary was paid into my Nedbank account. After nearly 3 months, I couldn't access my salary. It was supposed to take 6 day to resolve the problem. After several attempts to rectify my account, I still cannot do so. I received a message yesterday, 21 May 2025, stating that I must contact nearest Nedbank branch. I went to the bank today, 22 May 2025 - Nedbank Brakpan - They couldn't help me. They sent me to Nedbank Carnival Mall - They couldn't help me. My reference ***4 to remove the ***** Hold on my accounts. I had to see Sadijitha Ramjan at *** - she is absent today. Carnival Mall called her, but she couldn't be reached. This is totally unacceptable! Mr Marius Fourie of *** of Nedbank also couldn't assist. PLEASE HELP!!!! THIS IS TOTALLY UNACCEPTABLE!