Bad Service Nedbank

Die to high banking costs, I changed my bank account months back. Up to date, they still deduct all the expensive banking costs on both my accounts. On enquiry at my normal branch, which was closed during the Covid-19 lockdown, I was told to go and find the banker who assisted in changing my bank accounts, at another branch myself and enquire from him why I am still paying the higher fees. No assistance was offered at my normal branch at North Cape Mall on 3 October 2019.