Bad Service Nedbank.

This is a follow up on my previous complaint. More than 2 months later and still no joy. After they removed my card from my internet banking and stopped the mail statements, I went into bank to pay it up and close account (3rd time having to stand at least 2 hrs in queue due to bank being short staff and closing branches). I phoned in to confirm card is closed on 18/09, 07/10 & 30/10. Each time the call centre confirms card is open and they will do a request to close the card yet it never happens. Then to make matters worse, every time I get sms or calls I owe money but this is due to charges that occurred as the card was not closed as per my request. When I ask for a Ref no I am told that my ID number is good enough when I called in. The last person was the most helpful so far. Thank you Raeesa. Phumalelo, pls don't just transfer me as you don't want to help. What is going on?