kM
kole M

1 reviews | Active since Mar 2016

24 Mar 2018, 12:42

Bad service nedbank

Bad service, Nedbank cnr andries and pretorious.

Sometimes I never understood why customers write stuff on hello peter, I was like really? Did they have to do that. But today I got the shock of my life with this branch. No sense of urgency, one person assisting and the rest of the staff loitering around, some come to scan the que so that they can send some home. I did not see service at all. I am from financial institution where we take pride of our values and treated client fairly. We waited from 10:15 to 12:37 still without help. Please attend to this matter so that the service can be improved.

0
Replies (5)
Nedbank
Nedbank's reply25 Mar 2018, 08:04
Official

Dear Kole

An investigation will be done and our team will contact you with your concerns.

Regards

Client Service Support

Nedbank
Nedbank's reply05 Apr 2018, 10:13
Official

Dear Kole

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.


Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

kM
kole M's update05 Apr 2018, 10:25
Reviewer Update
Thank you for takibg ownership of the complaint, I am very happy that we have reached an agreement
kM
kole M's update05 Apr 2018, 10:26
Reviewer Update
Thank you for taking ownership of the complaint, I am very happy that we have reached an agreement
Nedbank
Nedbank's reply05 Apr 2018, 11:40
Official

Dear Kole

Thank you for the positive feedback.

Kind regards

Client Service Support