RS
Rushdah S

1 reviews | Active since Aug 2013

11 Feb 2015, 16:15

BAD SERVICE_NEDBANk

Hi,<br> <br> I withdrew money from an Nedbank ATM in Cape town CBD St, Georges Mall. When the money came out of the ATM, I grabbed my purse to put my bank card back in.. Then the ATM took my money back. I went inside the bank/branch to ask them what is going on. They couldn't help me, telling me I have to wait for a guy to open the atm and balance the money and if there's money left then they will let me know.<br> <br> They called me back and said that the ATM balance and the money was withdrawn from my account.<br> <br> I don't have the money, this is terrible service. I am definitely want a credit to my account. <br> <br> I am definitely change my account. I called the Nedbank Head Office and Call Centre. They are not much of a help to me.<br> <br> I am angry and very frustrate. This is bad service.<br> <br> I need assistance in this case please or some feedback.<br> <br>

0
Replies (1)
Nedbank
Nedbank's reply11 Feb 2015, 16:27
Official
Hello Rushdah25,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

Kind regards

Client Experience Team