Bad service Nadbank Deceased Estates

On 8 July 2021 Liora Bamberger Private Clients reported the death of a client and requested Nedbank Deceased Estates department to close the Nedbank account. It is almost 7 months later and this has still not been done. We spoke to Vincent at Nedbank on 19 January 2022 who promised to deal with the matter, which was not done. To get hold of someone at the Nedbank Deceased Estates department is almost impossible as they do not have telephone numbers, they only correspond in emails so. We were then directed to Raeesah Sadar who was supposed to close the account. To date, the account has not been closed.