BAD SERVICE Kenilworth Centre Branch

My wife who is disable visited your Kenilworth Centre branch on 02 May 2025 to open an investment account. Firstly when we arrived no ticket was issued by the staff member on the floor as they say its new account. We waited for almost an hour with no explanation about the waiting time, customer before us was already waiting 2 hours with the manager just walking up and down. I went to ask a staff member just sitting at a service desk about the branch policy with regards to assisting Vulnerable customers he said customer must just wait by the new accounts section as there is no tickets provided. We decided to leave and travelled 3 km to another Nedbank branch in Claremont.