Bad service - investment claims

<p>I cannot believe how difficult it is to put in a claim with Nedbank from a Dream maker account. First I completed forms at the Mall of Africa branch in April which were never submitted and the branch couldn't not find them. Fine... it's human error. Happens to the best of us. Then I went back on the 10th of May to complete new claim forms, I asked the consultant to send me confirmation on email once the forms were submitted, again never happened! I took it upon myself to phone Nedbank on the 11th to make sure my forms were submitted and I got confirmation that they have been received. Today - 10 days after the submission, I call to follow up and they tell me the forms were submitted on the 18th. What the hell!!!!</p> <p> </p> <p>On top of that - when I raised the issue of my first submission being lost at the branch - the consultant I spoke to assured me that she's making notes that when I do the next submission - the claim must be treated with urgency. I don't know if she was selling me dreams or if those notes were just ignored. I'm really disappointed in your service. </p>