Bad service, *********** staff & Empty promises.

In December 2014, i got an approval from Nedbank homeloans dept, the loan was initially approved at 10.10% then negotiated the rate to 9%. The bond only registered now in October 2015 and Nedbank never changed the rate. They debited R1000 more than what they were supposed to debit because of the higher interest & since October i have been battling to get my refund. Karen & her manager Rhona Singh (Relationship manager) had no glue of what I was talking about and since i moved my account to Nedbank they have not been helpful at all. I wonder how Rhona Singh got the managerial post because she's so unhelpful and ***********. Vis Govender from the client service support dealt with my query and made empty promises, everytime i have to send him emails and he keeps on saying Homeloans dept is working on it. He has never been helpful. He said it was not easy to refund the R1000 but they were gonna reverse the amount they debited and redebit the correct amount and that has not happened in 3 weeks. <br> I wouldn't recommend Nedbank at anyone especially their private banking dept, the people dont seem to know whats happening and one has to call them all the times. <br>