Bad service Gezina galaxy Pretoria

We have a social club where we put our savings as a group with Nedbank we share the money in December amongst ourselves our account it is savings account so we went to ask information in December so we can change it to investment or 32 days account so we can earn interest we were informed is not a problem January we went the to change the account they told us about the system till today we are on march they are telling us about the systems while all documents were submitted to them it seems like they just don’t want to assist us everyday is a new story if is not a system the lady will say she is working alone she can’t assist