Bad service from PocketPOS

I made an online application for the nedbank PocketPOS towards the end of November 2015. This was at a back of the consultation I made with the bank representative at one of the branches which confirmed that as long as you buy the unit, it will work like pay-as-you-go unit. <br> <br> The timing was very important because I wanted this for my retail business which Dec month is important. I subsequently went to the branch (Nicolway) to make a payment and ask the bank representative to send the documents together with a proof of payment (on the 4th December 2015). To my amu*****t, the application was subsequently declined a day or so later citing a listing on my credit record. Like every entrepreneur carrying bruises of what we do, I knew of it and that is why I did not want to rent a unit but buy it. <br> <br> I raised my concerns with both the call centre agents and through emails, asking them to pay back my money. At some point the call centre agent said the money should be in my account before Christmas and only to be told last week through email that they cannot find a proof of payment. I did send them a proof of payment through email. However I am still waiting to this day....