BAD SERVICE FROM NEDGROUPLIFE NEVER USE THEM FOR INSURANCE

Extremely bad service from Nedlifegroup I have mailed them a cancelation letter in January already and still not cancelled the debit is still going off each month and we cancelled it in January as we have insurance on the vehicle and we don't need extra we can not afford this extra fee therefore we have sent the letter to cancel up till now no notification of receiving the letter I have called many times to try and cancel over the phone but I get put through from one person to the other after waiting for ever to get assist and then the phone gets put down on me ? I can not afford this amount and need this cancelled ASAP I am going to have to do a reversal on this account each month and I will not be responsible for the account fees.