BAD SERVICE FROM NEDBANK PERSONAL LOANS AND FIMANCE DEPARTMENT.

I have been receiving a bad service from Nedbank and am really frustrated from their actions. I wanted to settle my personal loan account that I have with nedbank and I was given a settlement amount. I then used my absa app to transfer the money but unfortunately the money went into the wrong account at nedbank. They then advised me to ask absa to do a recall which absa did after some long time. Now when I enquire as to when am I going to be refunded am being told that absa should be the ones who are doing enquiries not me. This bank really dont take me serious as a client and am frustrated by their actions. I just want nedbank to refund me my money that's it. What are harrowing experience that am currently getting from nedbank.