BAD SERVICE FROM NEDBANK\HOW CAN I MAKE A DIFFEREN"

On the 15th of January 2016, I called Nedbank insurance to find out f my faulty motor-gate was covered and report the claim. the person logged the claim and advised I would be contacted by a service provider of Nedbank on Friday I got a call I was in a meeting and could not answer. No number to return the call. On Thursday(19th Jan), I called Nedbank and explained that had happened and asked when is someone going to call me back. Then a gentleman John called me we made arrangement for him to quote he came could not assist needed his supervisor to come out. That is a different complaint as the supervisor Kobus has less customer etiquette as well. I then called Ned bank Insure back on the 25th Jan 2016 where I was told that they are waiting on the reort. I asked if the client gets feedback the Callcentre consultant apologised.I called back on numerous occasions to follow up. I get the we apologise for the inconvenience I then explained and did not want Kobus fixing my gate as he is rude, Thato would send me the form as per Iaasc the form took 2 days, I said I was going to log a complaint got the form Tuesday 16th Feb returned the form the same day called back now no form received.