Bad service from Nedbank Clearwater

The bad service my mum received from Nedbank in Clearwater Mall. My mum went to Westgate last week to open an account, she was advised by the consultant that they are unable to help her, as she previously had a business account with them, I am not sure what the logic in this is. They told her that they will contact her when the have an answer for her regarding the opening of the account. On the 14th they emailed her the below, __________________________________ Hello PHYLLIS JELE

Nedbank thanks you for your application. We've had another look at your application and revised our offer to suit your circumstances.

You have app**** for the following product(s):

Funeral Cover My Pocket eNotes Gold Cheque Card Debit Order Switching Nedbank Pay-As-You-Use Greenbacks Rewards Membership Amex Card Salary Switching Your reference number is ***.

Please make sure you have registered for a Nedbank ID to continue with your application online.

To accept the revised offer please follow these steps:

1 Go to www.nedbank.co.za¹. 2 Click on ‘Apply’. 3 Click the ‘Log in’ icon at the top right of the screen. 4 Log in with your Nedbank ID details. 5 Resume your application.

You can also continue with your application at your nearest Nedbank branch.

Please remember that our offer is valid only for five working days from the date this offer was made.

If you have any questions, call us on +***1.

Kind regards

Your Nedbank Team

¹ If you do not want to click on a link, please type the address in your browser.

For more information or help

Visit Nedbank Logo www.nedbank.co.za

_________________________

On Saturday I took my mum to Nedbank in Clearwater Mall, she followed the protocol, whoever was at the door, gave her the relevant ticket, then my mum took a seat. Then after all the customers were served, my mum was then attended, she was asked why was she there, she told the person that her phone is off, but she called me to produce the email, as both of us received the same email. It was already after 12h00, but Phili let me in which I appreciate. After reading the email, my mum was advised that the bankers had left, why do people knock off before serving all the clients??? When issuing a ticket, don't you hear the client out first, before you make them wait and tell them to come back on Tuesday? Is it fair? does it make good business sense? The team leader who was there on Saturday was Krishnee or Krishna if I am not mistaken. A client is not supposed to be told to come back, especially if they went in the bank before it closed. I am not impressed by this humiliation and inconvenience caused to a pensioner. People think that everyone has money lying around for up and down to and from the bank. Phili did suggest that my mum should use a Nedbank app to proceed with her application, however I advised her that at that moment my mum's phone had switched off and I couldn't do it on mine, as it was not practical. Is this how clients are treated or is there hierarchy of some sort?