JM
John M
1 reviews | Active since Nov 2013
14 Feb 2019, 14:20
Bad service from Nedbank
I have been getting sms's from Nedbank since morning, I have received more than 400 sms's since morning. The sms message say "Nedbank Transaction Declined, Invalid Response Received", my phone is even running slow, I'm unable to receive emails because these sms's are taking a lot of space on my phone, I'm also wasting time deleting these sms's whereas I should be working. I called Nedbank call centre this morning to report this, the agent told me the issue will be investigated, and I should receive feedback within 24 hours, 24 hours is too much considering the number of sms's I'm receiving in a minute.
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Replies (4)0
Replies (4)
Nedbank's replyOfficial
14 Feb 2019, 14:41Dear John Wisani Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Kind regards
Client Service Support
Nedbank's reply14 Feb 2019, 14:41
Official
Dear John Wisani Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Kind regards
Client Service Support
JM
John M's updateReviewer Update
14 Feb 2019, 16:02I have received more than 200 sms's since I complained few hours ago, and no one from Nedbank has contacted me. When will this be resolved?
JM
John M's update14 Feb 2019, 16:02
Reviewer Update
I have received more than 200 sms's since I complained few hours ago, and no one from Nedbank has contacted me. When will this be resolved?
JM
John M's updateReviewer Update
15 Feb 2019, 08:31I have received more than 1000 sms's since I complained yesterday, and no one from Nedbank has contacted me to try and tell me what's going on. I had to put my phone on silent because the sms notifications are making noise, and as a result I'm missing important calls and bank notifications because of these Nedbank sms's. When will this be resolved?
JM
John M's update15 Feb 2019, 08:31
Reviewer Update
I have received more than 1000 sms's since I complained yesterday, and no one from Nedbank has contacted me to try and tell me what's going on. I had to put my phone on silent because the sms notifications are making noise, and as a result I'm missing important calls and bank notifications because of these Nedbank sms's. When will this be resolved?
JM
John M's updateReviewer Update
15 Feb 2019, 13:2924 hours later after I reported this issue, I'm still receiving these SMS's, and no one from Nedbank has contacted me to let me know what's happening, do you have any idea how frustrating this is to me, and how it is negatively affecting my productivity at work? I doubt you do.
JM
John M's update15 Feb 2019, 13:29
Reviewer Update
24 hours later after I reported this issue, I'm still receiving these SMS's, and no one from Nedbank has contacted me to let me know what's happening, do you have any idea how frustrating this is to me, and how it is negatively affecting my productivity at work? I doubt you do.