Bad service from Nedbank

Goodday we are trying from 19/12/18 we spoke to Aneesha every day to her we sended our documentation several times .72 emails was sended to after new year we phoned again after Eugene Drotsky sended us a mail for my documentation again . We try to make contact with Eugene and told that we cannot speak to him he does not take calls from clients. An Aneesha is on leave we made contact with a Imraan again I mailed salay advices again. after 8 emails he said he didn't received anything but they must request that is res leased from there qarintene mails . then he received it . I asked him to just let me know if he received my mails . Today I received a mail again from Eugene Drotskie requesting again my bankstatements. And I send a mail to Imraam and received a mail that his on leave . this is one of the worst bank exprieriences I have had in a long time and every one is on leave I will also go to the Ombudsman with this complaint. the casenr ********** 0 ref ********** I have made many calls to nedbank and is fed up with nedbank