BAD SERVICE FROM NEDBANK

Bad service at nedbank Eastgate,i went to nedbank wanting to do a part withdrawal from my dream maker investmen(which i was never notified that the policy has already matured last year June)when i got to the reception i told the lady at the reception what i wanted to do and she just directed me to telephone booth and told me that i must say Investment when someone picks up the phone,i was suprised because a day before i called the customer service & i was told to go to a branch with my documents and fill in a form,but anyway i went straight to a phone and dialled which i was transferred to different departments 4times until i got annoyed i decided to ask some gentlemen who was assisting another client,and he told me that if i want to do a withdrawal i need to fill in some forms and i was getting irritated because i have already waisted my 20min on the phone ,i went back to the receptionist and iasked her why did she send me to a telephone booth while i told her that i wanted to make a withdrawal from my investment,she gave me an attitude and told me iam lying i never said i wanted to do a withdrawal,i mean what was the point of me going to the bank if i didnt know what i was doing there,she never apologised and told me to take a ticket with an attitude,i waisted another 10min to be called by a consultated,how do u put such unproffesional people to assist on the front desk,will never again bank with nedbank with their terrible service.