bad service from nedbank

<p>good I have a personal loan of the amount of R60000 with nedbank ,I aggreed to pay R2800.00 per month ,things have been going well for a year as long as I was keeping to the monthly payment. month of February I had an emergency and could not pay, the bank contacted me and we aggreed on increasing the monthly debit ,March they debit me double the amount going against our aggreement I contacted the bank and got very rude *********** call center agent who ould not listen to my side of the story and refused to refund me. this is very unprofessional from a big bank like nedbank to be so incosiderate to their clients. who pay R6000 installment on a loan of R60000? is this legal ? please have a look at this</p>