BAD SERVICE FROM MFC

I took extended plan with MFC for tyres,brake pads and other, last week rv its the 20th June im still waiting, to me MFC has bad service this is something serious because I travel daily from Springs to Rosebank I took that cover knowing it will help me, I did not call MFC they called me for the cover, if this is how they treat their customers I would suggest that people take extended covers with other service providers, now I cannot drive my car to work because of the brake pads which are a risk to my car.