bad service from management

<p>I had done a personal loan application with Nedbank on 28/04/2017. I called the contact centre on the 29/04 to follow up on my application. I was told they still need to confirm employment which will only be on the 2nd of May. About 30 minutes later I received an SMS saying my application was declined. This was odd as I have a good credit record and an excellent credit history with Nedbank. I then called the call center spoke to Cindy whi said she cannot see a reason for the loan to be declined and will escalate the matter to her team leader (Bill) and another manager named Razia. I explained that I would like to hear from management before the contact centre closes. She said she had emailed the matter to them and they will get back to me. Management obviously lacks client service and did not bother to contact me. I then tried to call in twice and in both communications was put on hold by the call centre reception for 20 minutes plus. I had also been using my cell phone. No one bothered calling me. Nedbank lacks customer service and they certainly do not make things happen as the logo reads. Can someone look into this matter and provide me with feedback asap. I have been totally inconvenienced as it is a long weekend. Surely that was the only think on managements mind. I bank with Nedbank for many years and have an excellent credit history. I would like my application to be rectified. Management needs training on client service and company values. I would like Nedbank to reimburse my cell phone cost for 49 minutes as this is how long they had put me on hold and did not assist.</p>