bad service from Langa branch

Good day,

This morning I went to your Langa branch to open up an account. The consultant firstly asked me whether i have the money to open up the account which was a 'red flag' coz in all honesty why would i go open up an account whereby I do not have the funds. I advised her I want to open an account that I can deposit my uif money on and savings account however she advised me that they as Nedbank do not open up accounts for people that earn less than R1200 because they also have charges to worry about. Now I'm livid because i DO NOT THINK THAT FALLS UNDER YOUR COMPANY POLICIES. I want her to go back to training coz clearly she does not have any customer care nor upholding the company policies.