Bad Service from Insurance department Personal loans

<p>I am really disguisted with the service from NEDBANK. I requested on the 01/Sep 2016 to cancel credit protection on my personal loan. Guess what it's still not cancelled. I probably have 10 reference numbers given to me because I do the follow up myself .</p> <p>They respond to the email please note the cession letter is incorrect. And complete my case. I feel it's proper customer service if a call center agent will call a client and tell me exactly what they want on the letter. I'm really gatvol of their service. I do not want the credit protection I took it elsewhere and send you proof. Can someone give me a call and resolve this. Why must it take the whole month??? </p>