Bad Service from Inception

I opened a Nedbank account in Jan 2015 and have experienced nothing but bad service since then. The initial account that was opened was processed incorrectly and the cards were not activated. This was followed by me visiting the banks for more than 5times to no useful assistance. I later used my credit card to make an online payment and a few hours later called the Call Centre to reverse the transaction. A Noluthando from the Call Centre confirmed the transaction was reversed. A month later I found out that this was actually not done!!Related *** for the call and the amount I requested to be reversed was a R7000 to an ABSA account. Had I known this could not be done at the time, I could have logged a call in due time with ABSA to stop the payment, therefore NEDBANK is liable to have this amount reversed back into my account as I was not at fault. 25 Feb 2015 I called the Call Centre and spoke to a Chantel asking she pulls that call. Till today I have had no feedback in that regard. I went to the Sandton branch a month later and the call was still not delivered at the branch.11Apr 2015 I visited the Mount Frere branch and I was in the branch and could not withdraw money as