Bad service from Card and Internet division

Nedbank Card and Internet removed my Credit Card from my internet Profile the beginning of the year. When I phoned in to find out what is going on I had no joy. Now all of the sudden they want to call me to say my account is in arrears. They never had once the decency to contact me, whether it was the card division or the internet department. Now I must pay arrears charges for their mess up. I was paying monthly by stop order. What a pathetic bank. Now I am told I must go into a branch, wait in the long queues, served by somebody that does not know anything and most likely given another excuse.