Bad service from Branch in Delmas and Call Centre

<p>I got my credit card on 19 July from my local Delmas Nedbank Branch. In the branch I handed all my documents in so that they can do the FICA as they requested for the new account. Today I try to to an internet transfer and my account is suspended because my FICA was never done. Now I just returned from the local branch where I just had to do FICa again. Now I as a client was inconvenieced again and have to cancel all my plans for tommorrow because they cannot get my account back online. I have to wait 9 hours for the FICA to go throught. This is completely unacceptable to me. Because of a consultant at the branch who did not do her job I am paying the price. I understand that FICA is a legal rquirement and all but why am I as a client the one that is penalized. I want to know what steps will be taken against that Consultant named Tanya Green for Hinterland Nedbank Branch in Delmas.</p>