Bad service from a Nedbank Insurance consultant

I just got a very bad experience with one on your consultant named Sipho Mbele, with this review I don’t aim for him to be be fired of anything like that but rather for this to be an eye opener.

The reason why most insurance claims become an issue it’s because of the administrative failures that your service consultants do. First of all this guy’s tone of voice was very unwelcoming and sounded very impatient.

He sounded like he really doesn’t care about the reason for my call but would rather raise his own points, listening is a very important skill in that kind of role and he really wasn’t listening to me. To my advantage I know how the industry works so I took control of the call and got him to resolve my issue accordingly. Unfortunately not everyone can do that and that is why there are a lot of issues come claim stage. Give your consultants continues training please.