Bad service from a customer service department

<p>On 07/07/2016 approximately 15:00 I was at the branch to stop & reverse a debit order (that I suspect is from a R99 ****, because I have never made any arrangement with any company/people by the name of MZANSI4U). Initially I was very disappointed when they informed me that this will cost me R45 and its only valid for 3 months & that I have to do the follow ups on my own (they will just stop it & reverse it ONLY). They informed me to use the branch phone & make my own enquiries to their customer service (which I did). I contacted the debit order tracking/tracing dept where I told my story all over again and was promised that I will get an sms with the contact details of these people/person making this **** debit orders in my acc. Up until now, I still have not received an sms. My Ref: H ********** (for the call). How long does it take to send a sms. I left the bank feeling helped only 50% because I feel that if the enquiry personnel made the phone call on my behalf they would get all the info right there & then give to me to contact these people on my own. Instead I felt like they just cared about taking the R45 and the rest is NOT their problem & couldn’t careless if it gets sorted or not because in 3 months they going to get another R45 from me because then surely if this is not sorted by then, this **** debit order will continue & I will have to do the same thing again. I think there is room for improvement here & needs to be taken seriously! The message to me is that MY OWN BANK does NOT have time to make 1 phone call for me to assist me in my time of need!</p> <p> </p>