Bad service, Fourways banker said to me he can't assist with my business bank account,

Zoe and Chloe Pty Ltd account number *** was blocked by Nedbank in April, since I have been sent pillar to post. I submitted all the relevant documents including the proof of payment but nothing happened. I went to Nedbank Fourways on Friday 26 of July 2024 and I was told there's nothing they can do. Imagine, not even attempt to assist. The banker just told me there's nothing he can do I need to talk to my relationship manager and I haven't been assigned any. Can Nedbank release the funds so that I can move to another bank