Bad service form the contact centers

Good day Mr Mike Brown

I just want to vent my frustration on the bad service received for your Credit card and debt review call center this morning. Last week I had to log a complaint as your debt review department took to long to provide me with a settlement balance. And this comes after the doubt I had when the debt review consultant Thando said there was nothing owing on the account and that I should send an emailed to *** and attached my bank statement for a refund. To make a long story short I logged a complaint as I had no feedback. Last week Thursday I received a letter only providing with a outstanding balance of R387.99. On the letter it noted “the balances given is subject to change” This morning I contacted your Debit review department to find out if the said balance was the final amount so could settle the account. They then advised that they could not assist me and I was advised to contact credit card on ***the agent Lindi advised me that I needed to speak to credit card legal however because the agent could not hear be due to a bad line the call had to be terminated. I called ***again and spoke to Danielle gave me the wrong number which was the number for own department. She then provided me with the number for credit card legal ***. The consultant by the name of Thandeka told me that she could not assist me and referred me back to Debt review. Now it seems like nobody knows what they are doing in the respective departments. All I wanted to know was what the final balance was. I eventually paid the amount of R388.99 in any case as it seems like you staff doesn’t know what they are suppose to be doing. I will not pay a single cent more as I my bit. The payment may reflect on account no: *** with in a day or two. Please see to it that my account as closed and paid up letter is send to me. If may account is not sorted I will take this to the media.

*** ***