Bad service for life cover claim

I lost my aunty this week on Monday 24 August 2026 whom I took a life cover for. On same Monday I logged a claim on the nedbank app and Tuesday morning I was told to submit documents required

On Wednesday I decided to call them since I didnt get any feedback. I was then told they didnt receive any documents. I resubmitted and they even confirmed that the email is correct.

On Thursday again I called them, I was then told they see my documents and they are forwarding them to the assessor who will then provide feedback.

On Friday, day before burial I called them in the early morning hours and I was asked if I completed claim. I told the lady who was on the other side of the phone that I never received any feedback from your guys and you guys happen to be waiting different documents every time I call. Its like they having issues with paying out claims and they just keep making excuses.

My first timw claiming from then and believe me you, this should be the last time I'm dealing with these institution.

We are burrying tomorrow and still the claim is not paid. What is the use of taking policies which at the end cannot help us to burry our beloved ones. I'm so dissapointed with nedbank