Bad Service for a 'so called' private client experience

I received a sales call from *** [Nokuthula Mthembu] telling been selected/qualify for Nedbank's Private Client bank account at R380 p/m. She explained the GREAT perks [the features & benefits] so I signed up and within days the R380 was deducted from my account. Before this I had a pay as you cheque account [a no commitment account] which gave NO PROBLEMS! This is it so I'm now a 'PRIVATE CLIENT': firstly, I received incorrect bank cards [someone else's cards] spoke to someone Indian dude who told it been resolved but a month later still now new correct bank cards; when I call the call centre [calls get cut off whilst speak to an agent and no one calls you back yet this is supposed to be a private client experience]; agents are so ***********; they transfer you from one agent to the other; an Indian lady a team leader promised to call me back and NEVER did [she made EMPTY promises]; you call the Nedbank Private Client call centre and you wait for over 20 minutes for someone to help you but yet Nedbank promotes a private client experience - South Africa DO NOT signed up for Nedbank's Private Client account!!!! A banker Roshan Isaacs was assigned as my personal relationship banker - I sent a WhatsApp to introduce myself and he/she NEVER answered or rep**** to my message - that is BAD the service is - I'm OVER Nedbank and their BAD SERVICE!!!!!