Bad Service

PATHETIC SERVICE FROM NEDBANK!!!! I wish to express my disappointment with Nedbank in the month of March we opened a 32 day account from the East Rand Mall branch which three people must sign upon opening the account. The lady there helped us to open this account she even opened accounts for us to transfer the funds at the date of maturity. Beginning of December we had to go and request for the notice to be done this was done at the Northmead Square Branch. From this branch two ladies helped us the one lady was a Team Leader (Unathi Dlokolo). The lady at enquiries had confirmed everything had been done accordingly. Out of the blue I called the branch wanting to clarity of something from I called the branch number but my call was answered from the call centre. A very helpful lady tried to assist me there. She made me aware that the account number that I had, had already been closed how can the money be transferred to that account. She tried to transfer my call to Northmead Square unfortunately the lady that was helping she told me she is busy with a client. I had to call again Unathi had to assist me she wanted me to come and re-open another account. I told her I had waisted too much time with this account can she please transfer my money to my Capitec Bank account which I was told it will be in my account on the 7th of December 2020. On the said date I called to be told my money will reflect on the 08/12/2020. On the 8th its still not showing I have tried to call Northmead square with no luck. Please can someone assist what do I need to do to sort this mess out am so so so disappointed with their service.