Bad service

On the 16/07/25 I went to Nedbank Sam Ntuli branch we stood in a queue more than an hour before given a ticket. After being given a ticket I waited 30 minutes before being assisted. While I was waiting two consultants were talking to one another laughing while we waiting, no sense of urgency. Then a consultant by the name of Nombuso called my ticket number she didn't even greet me or pretend to smile atleast. She took my form filled it in. When I asked her questions she wasnt interested. She gave me poor service and she had no name tag on. She thought she was doing me a favor by assisting me.