bad service even after my 2013 complaint was supposedly resolved

On March 2013 I logged a complaint with hello peter about the bad service I received from Nedbank. I was complaining about an account that had prescribed. A lady by the name of Karin Munthrian assisted and confirmed telephonically that the account has been removed and closed. Lasts week I app**** for a credit card with nedbank and approved in principal just to find out the account in question has still not been resolved I've been sent from pillar to post and no once is will to assist. Im given different numbers to dial which is no longer in service and am told I need to find the person and ask them to email *** . Your services is disgusting.