Bad service

Hi ,I went to nedbank Silverton today to collect my new nedbank card, the lady told me to take a seat she'll attend to me just now, 30 minutes past I got up and asked the lady when she will assist me? Only than was I given a ticket, I still waited 45 minutes to assisted only to told that my has card is still at mamelodi, I told the lady that I was at the mamelodi branch and they said the card was with you but she rudely insisted she does not have the card.