Bad service

I sent my refund application on the 29th August 2022, which is for my salary, they sent me the email of acknowledgement on the 2022-08-02 and tell me that the process is taking 10 working days. I struggled even to pay for my son school fees as well as to make any kind of grocery but still I humbly waited. Then today I contacted them again and they tell me that they sent my application for authorisation on the 12th which is on Friday so I must again wait for another ten working day for the money to reflect on my account. I mean how can I survive, how can someone with children survive what nedbank is doing to me. Coming home everyday to the dry eyes of my hungry children, I mean where is our SOUTH AFRICA going💔💔💔. I had to go and make some debts but still the money was not enough for everything at home and beside my children I am staying with my sick mother but how on earth are we going to survive another 10 days again. I am so disappointed at Nedbank really..................... 💔💔💔💔