Bad Service, do not open bank account with NedBank

To whom it may concern,

I trust this email finds you well.

Let me get straight to the point, two months ago, I opened a Nedbank account in August 2023, assisted by the consultant named Mummy at Randburg Square. Few weeks after opening the account, I received an SMS that my account is being sent to Cresta Mall which I have also noticed on the Money App, I contacted the consultant and she advised me that it was a system error and it will be rectified soon. I then went to the branch on the 28th Oct 2023 to collect the card only to find out that she was not honest with me and she works for Cresta branch not Randburg. Friendly gentleman assisted me and provided me with a card that was not printed with my name/details. Mummy then promised to deliver it to Randburg, till today I still DO NOT HAVE MY CARD WITHIN 3 MONTHS. My account is suspended due to FICA which I understand, after Didi explained to me on Saturday, To my surprise I was debited R140 not informed of this debit, no explanation provided to me, your consultant lost my card and I need this matter resolved as soon as possible. I am intending to cancel this account as it is nothing but frustration in my life, I will not switch my salary due to this kind of bad service, I'll be posting this on social media too. Await for your response..