Bad service delivery

Good day, Following up on a complaint logged - ref ********** 4.

I have 2 profiles and one is inactive, branch was supposed to link cards to the active profile and never did now I am unable to make any transaction.

Spent and hour on the phone being put through to various departments and still did not receive any assistance only to be told to go to the branch after they had said they could assist me. The call centre agents do incomplete sales or give incomplete information about products and now I am left as a customer trying to fix those mistakes.

Branch people do not to the entire upgrade now I have to go stand in long ques at a branch to get assistance for something that was supposed to have been done.

All round service I have received from Nedbank is appalling in regards to upgrading my account and ensuring that everything is seamless. I basically cannot do half of the things I am supposed to do, to add to it the new App is not user friendly also.