Bad service, debit order mandate (Debi Check)

Good afternoon,

I trust you are well, this is rather a very bad and a very disgusting service that I have ever seen in my life. I have been banking with Nedbank for such a long time and after getting such a bad service I am considering moving my banking elsewhere.

I app**** for a personal loan on the 25th of April 2022 and it was approved. I have been waiting for the debit order mandate (Debi Check) since the 25th after my loan was approved without any luck. I have been speaking to the contact centre since the 25th to have this matter resolved but no one seems to be knowing what to do.

I spoke to one of your team leaders *** on the 26th who was reluctant in assisting me, said he is escalating the matter for me but he refused to give me his managers contacts, this was clear why I was getting such a bad service. It's because Nedbank has managers who refuse to speak to customers. Team leaders are gate keepers for *********** managers. He refused to provide me with the contact details for the manager of the department. He said he is not allowed to provide me with an email address for the manager. This is so disappointing, the bank talks about customer centricity but you cannot give me an email for someone senior person in that department? I demand to be called by either a manager or the departmental head of client services, urgently. I want this matter sorted out as soon as possible. Also, your staff members have an unappleasant tone when assisting the client I really hate the level of service I have received and I regret banking with you.

Call me urgently on: ***.