Bad service

In November was sent money via mobile money app within the week of trying to retrieve the money.I was told to go the branch.At the branch I was told the mobile money account is closed and Money transferred to credit card .I do not bank with Nedbank nor have credit card .Having to spend two hours at Gugulethu branch and was told will get a call back within 24-48 hours. After a week I was told dial *120*002# and account was blocked.They called the ***** department and was told will be called back within 24-48 hours. I have not received any feedback from from ***** department .A month later I went Pinelands branch they took all my details to reactivate and account is still locked. Give me reference and sms “Dear, Lelethu Tolashe Thank you for contacting Nedbank with your query. A case has been logged with the following reference number:***4”. 4 months later I have not received any feedback from the bank. I have been sent from pillar to post with money that belongs to me . I highly disappointed with how the issue has been handle .I would never want my family and I invest with Nedbank. Lelethu Tolashe *** ***