Bad Service

I am using Platinum account with monthly service of R250 however there's still more charges on this *** you can get the normal statement from the App, only chosen /selected dates eg 16th July to 16Aug that's what you can get, I am getting paid on the 25th meaning from 25th I have to request the statement for R100, when you print from the ATM another R50. My account is always on negative for daily charge of R10.00 I called customer service Wooooow the service I got from 2 ladies who tried to help without solution, was so disappointing. The lady that I spoke to on Monday 15th sound tired and not keen to help me, but I I hold for 25mnts to be transferred to ***** Dept, she stopped my card and ask me to order it on the App with the fee of R120..like really!! Still today nothing has been stopped or resolved. Nedbank still charges me R10 for something that I am not aware of. Honestly I am Flabbergasted I can't even make a single transfer from my account it says my account is not allowed to perform such transactions. My statement looks disappointing with many returns transfers and charges. Honestly Nedbank you deserve 0 Star unfortunately this app doesn't allow me to do so.