EB
Elmana B

1 reviews | Active since Jul 2011

08 Sept 2016, 15:22

BAD SERVICE CAPE GATE NEDBANK

<p>I'm actually standing in Nedbank Cape Gate at this moment. There is 15 clients in the line and only 2 consultants!!! This is totally ridiculous! I've trying to withdraw money from my nearest atm and the atm took my card!! Now I' m actually at the bank to rectify that to get my money, but that doesn't seem to help!!! It's going to took days to get my card back!! That's not my problem when the atm took my card! I have available funds to withdraw, but still took it!! This is totally the poorest service I've ever received!!! Definitely need more consultants at Cape Gate branch!!!!! You can't have 15 clients in line with 2 consultants, and when you complain, they tell you that is how it is!!! Unfortunately I have to rate, otherwise I have graded you minus 10!!!!</p>

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Replies (1)
Nedbank
Nedbank's reply08 Sept 2016, 15:55
Official

Dear Elmana

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team