Bad service by Nedbank Caledon and their Head Office

On 22 April 2023 i paid an amount of R14 028.30 over to a company that does the salaries, but as i found out on 25/04/2023 the wrong account number of Nedbank was given to me. I could only go to my branch in Caledon on the 2/05/2023 as the Robertson branch could not help me. A recall application transaction was done at Caledon branch on 02/05/2023 and Maxwell le Roux told me that it would take about one week to be completed. On 19/05/2023 i tried to contact him om his office phone but is was on voicemail and i left a message. I had no reply and tried on 22/05/2023 again, he was working from home voicemail again. I went to the branch they could not help me. I phoned head office they could not help me. I phoned the complaints dep. and they old me the complaints manager will phone me the same day. Nothing happend, i received an email from Maxwell telling me it would be resolved on 26/05/2023. It did not happen. I phoned head office again the compalints dept was on voicemail?? I went to the branch on 29/05/2023 they phone head office no joy. They sent an email and after more than a month still no answer? If this is not the worst servive ever i dont know??? Looking forward to se their response onthis!!