Bad service beyond

It's seems like Nedbank just does not care about the next person...I am waiting 10+ days for my refund and up until today there is no communication or feedback on the process.I have a son who needs medication and I need the money for my traveling.Countless calls and emails was sent to them,I have the track of but NOTHING!!!It's beyond pathetic honestly. Bad service and in a time like this where we are faced with a pandemic, every single cent counts. Your service sucks and you really need to look into this as a matter of urgency.

The lady from your collections department said the refund will take 10 working days...the request was sent in on the 26th October 2021 but yet your company does not care.